Social Media for customer service- 5 tips for getting started
A multi-channel approach that embraces social media is a key part of future proofing your customer service strategy. But, setting up your customer service via social media requires careful thought,...
View Article5 ways to break down barriers to making customers happier
One way to ensure an excellent service experience is by ensuring that customer services take full, un-qualified ownership of issues, avoiding passing customers from “pillar to post”. How do you achieve...
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